Privacy Policy

Protecting your privacy is important to Royal Bank. We want you to understand what information we collect and how we use it. This notice may be amended from time to time at our discretion.

Confidentiality and Security

We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

What Information We Collect

“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.

We may collect “nonpublic personal information” about you from the following sources:

• Information we receive from you on applications or other forms, such as name, address, assets and income;
  
• Information about your transactions with us or others, such as your account balance, payment history, parties to transactions, and credit usage; and
  
• Information we receive from third parties including credit bureaus, such as your creditworthiness and payment history.

What Information We Disclose – Nonaffiliated Third Parties

We are permitted under law to disclose nonpublic personal information about you to nonaffiliated third parties in certain circumstances. For example, we use third parties to print your checks and provide ATM services; to government entities in response to subpoenas; and to credit bureaus. We currently do not disclose any nonpublic personal information about our customers or former customers to nonaffiliated third parties, except as permitted by law.

We may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

What Information We Disclose – Affiliates

“Affiliates” include companies related to us by common control or ownership. Our affiliates are financial service providers, such as our holding company, Royal Bancshares, Inc., and Royal Insurance Services, Inc.

We are permitted under law to share information about our experiences or transactions with you or your account (such as your application, account balance, payment history, and copies of the insurance declaration pages on property used as collateral for your loan account with us) with our affiliates.

This enables us to offer you personalized products and services, at lower costs and/or much greater convenience. For example, a tailored insurance quote will allow you to compare coverage and costs.

We currently do not share information obtained from third parties with our affiliates, including:

• Information from a consumer report, such as your credit score or credit history.
  
• Information we obtain to verify representations made by you, such as your accounts with others.
  
• Information we obtain from a person regarding its employment, credit, or other relationship with you, such as your employment history.

Keeping Information Accurate

We work very hard to assure that your information is current, accurate, and as complete as possible. If you see any inaccuracy in your statements or in any other communications from us, please call your nearest Royal Bank office or our main office at (608) 462-8401, or write us at Royal Bank, 202 Main Street, P.O. Box 10, Elroy, WI 53929. It is our policy to investigate and correct inaccuracies in a timely manner.

E-Mail

We preserve the content of your e-mail, your e-mail address and our response so that we can more efficiently handle any follow-up questions you may have. We also do this to meet legal and regulatory requirements. If we think that a particular Royal Bank or affiliate account or service might be of benefit to you, we may occasionally contact you at your e-mail address to inform you of those products or services.

Unless it is stated on the e-mail form, e-mails you send to us and e-mails you receive from us are not secure. For this reason, you should never include sensitive or confidential information in your e-mail communications with us. Instead, contact us by phone, U.S. postal mail or by visiting your nearest Royal Bank office.

Website

We currently don’t collect or capture information about you when you visit our Website. We may gather and analyze data regarding usage of our Website, including domain name, pages visited, length of user session, etc., to evaluate the usefulness of our site.

There are planning tools throughout the site to help you make the financial decisions that are right for you in the privacy of your home. We encourage you to use these tools as often as you like. When you use various planning tools, the calculations run on your PC or our server. We do not capture the personal information you provide on these planning tools. Examples include the mortgage calculator, loan calculator, and the savings calculator.

Protecting Your Privacy

At Royal Bank, the basis of each customer relationship is trust. You have chosen to do business with Royal Bank, and we are obligated to honor that relationship with great care, beginning with the information you have chosen to share with us.

Please do not hesitate to contact us if you have any questions or concerns about our privacy policy and practices.

This agreement may be changed from time to time by posting the new Terms of Use on the Website. All users agree to be subject to this agreement as it changes from time to time.

This agreement and the use of this Website are governed by the laws of the state of Wisconsin.