On Call
On Call is a free and secure service for customers who want to access real-time bank records anytime, anywhere using your phone. Even if you have no interest in technology, you can take advantage of this convenient banking service.
We are pleased to introduce enhanced features on December 1st:
- Touch-tone, text-to-speech and speech recognition access
- Request to receive account summary to the email address on file
- Report a lost or stolen debit card
- Request a new debit card
As a result of these enhancements, you'll also be able to access the features you've come to expect:
- Monitor and manage all of your Royal Bank accounts
- Access and review account balances and transactions
- Stop payments
- Transfer funds or make a loan payment
- Reorder checks
What you need:
- A telephone
- A 4-10 digit On Call Personal Identification Number (PIN)
- On Call will prompt you to create one if you haven't before
- Your bank account number(s)
- The last four digits of your social security number
