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Debit & Gift Cards

Royal Bank Visa® Debit Cards

Royal Bank Visa® debit cards are a quick and easy way to access the funds in your checking account. They are accepted at all merchants that accept Visa® and can be used in place of writing a check. As an added bonus, you can choose your debit card graphics from Royal Bank's available designs.

To help mitigate fraud, Royal Bank debit cards cannot be used for international purchases online.

 

VISA Purchase Alerts

 

Know where your money is going with real-time VISA Purchase Alerts for your Royal Bank Debit Card purchases! Alerts are sent to your phone or email based on the criteria you set during enrollment. Enroll in three easy steps:

Click Here to get started today!

 


EMV Debit Cards

A Royal Bank EMV Debit Card provides added security and peace of mind when using your debit card.

Click Here to view a short video on what to expect and what makes these cards more secure!

How are EMV cards more secure?
EMV cards are embedded with a visible microchip that essentially scrambles each point-of-sale transaction, so each transaction has a unique identifier. This makes it nearly impossible for a criminal to use transaction information from a merchant for fraudulent activity.
 
How do I use my EMV Debit Card?
Simply insert your EMV debit card into the EMV card terminal, enter your PIN or sign for the transaction and remove your card when the terminal indicates that the transaction is complete.

Can I still swipe my card?
Yes, you can still swipe your card at the payment terminal; however, if the payment terminal you're using is EMV ready, it will prompt you to insert your card in the EMV card slot.

If you have additional questions about EMV, please contact us.


Lost or Stolen Debit Card

If your debit card has been lost or stolen, please contact Royal Bank during regular business hours at 800.873.1406. If you discover your card is lost or stolen after regular business hours, please contact the Lost & Stolen Service Center at 800.528.2273 and follow the voice prompts to deactivate your card. Please contact Royal Bank the following business day so that your checking account can be monitored and a new debit card can be ordered.

Card Alert Notification

Your debit card transactions are continually monitored for purchases outside your normal purchasing patterns, unusual timeframes and geographical locations or purchase patterns that are consistent with previously identified fraudulent activity trends.  

With all fraud, time is of the essence. That's why our payment processing company, FIS, offers a convenient & free Card Alert Notification Service. You will receive a text message asking you to confirm whether a suspicious transaction was authorized. All you need to do to sign up is make sure we have your cell phone number!

Updating Your Information

To help us protect you, please remember the following:

 

 

Royal Bank Visa® Gift Cards

Gift cards are the perfect solution for people who want the convenience of a card with the simplicity of cash and they also make great gifts! Cards can be loaded with amounts ranging from $10 to $500 and do not expire. Gift cards can be used wherever Visa® is accepted, including online and over the telephone.

Prior to using your card, you should register by calling 800.486.0292. Registering your card also allows you to activate text and email alerts to notify you when your card balance is low. You can also create a free online account at www.convenientcards.com.

For customer service support or to report a lost or stolen card, call 800.486.0292 and have your gift card number available. It is recommended that you keep a record of your gift card numbers in the event the card is lost/stolen/damaged.

Gift cards cannot be used to withdraw cash.

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